What to Expect When Having A Fence Installed - Nashville TN.
Educate yourself by reading our what to expect when having a fence installed page, printing the what to expect sheet, or just watching the video below.
Watch Our What To Expect When Having A Fence Installed Video.
Print The What To Expect Sheet Below.
Read What To Expect When Having A Fence Installed In Nashville TN Below.
#1 Your Estimator Can Be Working With Numerous Customer At One Time.
Legal Terms: Licensed and insured #00063870. As an authorized representative of the property listed, the signatory agrees to pay the full contract amount per the terms and conditions listed on Contract Page #1 and #2. The signatory agrees that if legal action, on the part of K & C Fence Company, becomes necessary to collect the full contract amount, all legal fees (including court cost, lawyer fees and staff time by K & C) will be owed and payed by the signatory/buyer. This is a legally binding contract.
Late Charges: All amounts due are subject to a 5% late charge, 5 days past due. All past due amounts are also charged a 18.9% recurring monthly fee and all materials installed remains the property of K & C until the job is paid in full.
Workmanship Issues/ Call Backs/ Service Calls: All workmanship issues, call backs, and service calls must be submitted through the Service Call Program. We do not do any work without paperwork. To find out how the Service Call Program works, related to call backs and workmanship issues, please watch the video at: http://www.fencenashville.net/service-call-info/
Warranty: K&C Fence agrees to provide a limited warranty on all workmanship for a period of three years. K&C carries all manufacturer warranties on materials. Wood products do not carry a manufacturer’s warranty and are subject to warp, twist, crack, rot, and/or sag. Any call backs, due to natural wood movement in your material, will be submitted through the Service Call Program and a charge will apply.
Canceled Contracts: Any specially ordered material, such as racked gates and items not kept in stock, must be paid in full by the customer and cannot be returned. Asking your estimator if your material is special ordered, is the your responsibility before signing this binding contractual agreement.
Private Underground Utilities, Property Lines, Homeowners’ Associations, Local Codes: K & C is not responsible for marking any private underground utilities not covered by TN One Call, locating property lines, notifying homeowners’ associations, local codes authorities, or anyone else that has jurisdiction over the type, height, or location of your fence; this is the home owners responsibility.
Wood Conditions: Customer understands that our fences, decks, etc. are built on site. All wood is rough cut, cut on site, can be different colors with knots or blemishes and is not manufactured beforehand, sanded, shellacked. The finished product will not match any picture exactly unless the material is purchased online from a manufacturer and the ground is perfectly level.
Changes/Personal Preferences Made After Install: Unless the request is made early and is written on this contract, K & C Fence Company will not install your fence following any manufacturer specs, suggestions, or instructions by YouTube, Pinterest, landscapers, other fence companies, HOAs, written instructions, matching doors that are not gates, manufactured gates that are not built on site, internet pictures that are not ours, making fence level on uneven ground, or being based on ideas and/or wood working for perfection. Customer understands that making changes, after the fence is installed, will take more time and additional fees will apply. Please know that our goal is to make you happy, and we are very happy to take extra time for special circumstances, as long as the customer is not expecting K & C Fence Company to work for free.
Credit Card Transaction Fee: We do charge an additional 3% handling for any credit card transactions.
Your Estimator Can Be Working With Numerous Customer At One Time: Your estimator is running estimates back-to-back and gets a lot of phone calls, therefore we do not make a lot of phone calls out. Often calls and emails are not returned until the evening or the following day. If you have any questions at all, please give us some time to respond and also text us if possible.
Wood Is Subject To Warp, Twist, Crack and/or Rot: We work hard at the small install details, to help minimize the natural movement that takes place in natural product such as wood. But, no matter where you purchase or who installs it, wood will always start moving within the first week and can cause problems around gates and the fence itself very quickly after install. In these cases, please use the Service Call Program that is for existing customers only.
We Must Walk Back And Forth On Your Property: When walking back and forth to perform the fence installation, you can have some wear on your grass and property and it may take some time for your property to recuperate.
You Will Have Leftover Dirt On Your Property: We will try to spread the dirt as much as possible, but depending on the dirt condition, the dirt may not spread evenly. You may have some additional ground work to do once your fence has been installed.
We Do Not Remove Rock or Concrete From The Property: Tennessee dumps do not take rock or concrete and we do not have anywhere to put it. If you have no way to remove rock or concrete and are concerned about a lot of it that you can not handle, please contact your estimator and ask about the fees associated with removing it for you.
Make Sure The Details On Your Contract Are Correct: Due to the amount of emails, estimates, conversations, and contracts we do and the speed in which we need to perform, the customer understands that often things can be misunderstood. If you fail to look at the drawing and read the contract in detail, resulting in a need for extra material, extra footage, trips on the job or anything else that cost time or money, extra charges will apply.
We Are Always Trying To Get To Your Job As Soon As Possible: When scheduling, you will get a general estimated time frame because weather, rock, and/or mud can cause delays. As we get closer to your job, our estimated day gets better and a day or 2 before, we will call to get permission to come. If you need this worked in a different way or need a specific way, please let your estimator know.
You May Have Gaps Under Your Fence Depending On The Grade Of The Ground: Depending on your ground condition, you may have gaps under the fence that will require you to fill them in. We do not make trips back to grade your yard or fill in gaps. Our goal is to work hard on making your fence look good, which can sometimes mean keeping the top straight, even when your ground is not.
Double-Check The Fence Location: We like to do as a wood carpenter says “measure twice and cut once.” We will want you to be there to approve the fence location one more time on the day of install, either with the fence installers or with the estimator. If you can not be there, please make sure the corners are marked and double-check them before we come.
Gates: Gates must open downhill and will open in, by default, except for pool gates. When opening out, wood and PVC gate latches will be on the inside. If this is an issue, speak with your estimator about it. Additional charges will apply.
Sign-Off Sheet: Our process is have you walk the job and do a sign off sheet with us, before the installers leave. By avoiding trips back on the job, we are able to keep our prices competitive.
